VIP Fiber

Vallejo's Internet Provider

Community-based and community-owned, VIP Fiber delivers ultra-fast internet and reliable local service.
That's VIP, Vallejo's Internet Provider.

Life moves fast, and so should your internet.

As Vallejo’s Internet Provider, we offer the bandwidth to support all of today’s needs: distance learning, telemedicine, remote work, gaming, streaming television, and more. Even when the whole family is plugged in at once, VIP Fiber keeps moving in high gear.

Trusted by Your Vallejo Neighbors

"While the much lower cost is a definite advantage, we feel that the quality of the service, along with the proactive and professional communications, are equally reasons everyone in Vallejo should switch to VIP Fiber. You will NOT regret it!"

We use VIP Fiber for our business phone and internet service! VIP Fiber provides our business with all the internet capacity we need and is very reliable. Any outages are taken care of quickly! What I love the most about VIP Fiber is their outstanding customer service! They typically answer emails and phone calls within minutes and solve problems just as fast! This is "old school" customer service and is unheard of with the large providers. We love the VIP Fiber team and are so grateful to have this option on Mare Island!

Super-charge your business

“Time is money” and VIP Fiber understands that. We offer a range of bandwidth options for large businesses and small offices alike. Our Business Packages are designed to keep your business connected without ever slowing you down.

We're your local, community-owned fiber internet service.

The City of Vallejo manages VIP Fiber; therefore, all proceeds will stay with the community, promoting local growth, job creation, and economic development. We love being your neighbor and serving the Vallejo community.

Frequently Asked Questions

What is fiber-optic internet?

Fiber-optic internet is an advanced type of internet connection that uses thin strands of glass or plastic fibers to transmit data as pulses of light. This technology enables exceptionally fast and reliable internet speeds, making it ideal for activities such as streaming, gaming, and video conferencing. Compared to traditional broadband connections, fiber-optic internet offers higher speeds, lower latency, and symmetrical upload and download speeds, providing users with a seamless online experience.

How do I know what my current internet speed is?

To determine your current internet speed, you can perform a speed test using free online tools such as Ookla. You should expect your internet speed to be at a minimum of 100 MBPS (the more the better). This speed is suitable for most online activities, including HD streaming, video conferencing, online gaming, and general web browsing.

What is the process for getting services installed, and how long will it take?

VIP Fiber first requires that you confirm your address is serviceable, and then you can ask for a quote.

Once your request has been sent, a sales rep will contact you within 48 hours to schedule a site survey. This requires a technician to come to your home and survey your location.

The technician will report your survey results to the team, and your sales rep will follow up with details about the site survey results and a timeline to connect you to VIP’s internet services. Please keep in mind that timelines will vary depending on the results of your site survey.

Once you’ve scheduled your installation date with your sales rep, a technician will visit your location and connect you to internet services. The technician will take about an hour to get you hooked to internet services.

It says my location currently does not have fiber connections, what do I do now?

While we currently do not have an ETA for your neighborhood, we are continually re-evaluating where in the community we have the most interest and demand for services so we can plan our network growth accordingly.

If you have additional neighbors that are also interested in alternative internet providers, feel free to share with them the VIPfiber.com website as well. Hearing from residents about what areas of Vallejo have the most interest in our service will continue to help the network grow!

If you would like to know when a network expansion makes your location serviceable, tap the link below to Opt-in to receive updates regarding your address.

KEEP ME UPDATED

Thank you again for your interest and we’ll be in touch once we have more updates to share. Feel free to reach out with any other questions or comments in the meantime, or follow us on Facebook and Instagram!

I'd like to change my current VIP Fiber internet plan, how do I go about this?

If you’re a current VIP Fiber member and would like to upgrade (or downgrade) your current plan, please contact our support team at support@syberfiber.com or call us at (877) 792-3734 or (877) SYBERFIBER and we will gladly make the changes for you.

Will VIP Fiber block or throttle my internet connection?

VIP Fiber stands for a free and open internet for all. We support net neutrality to ensure that everyone has equal access to online content, without interference or discrimination